PRORefund and Cancellation Policy
Last updated: [Publication date]
This policy explains cancellations and refunds for subscriptions purchased directly through Tahminoloji’s website.
Service provider: Evren Ilkdogan, operating as Tahminoloji
Email: [email protected]
Customer support: +90 530 377 66 07
1. Our Services
Tahminoloji provides online access to sports statistics, historical match information, analyses and predictions. Paid packages provide access to the features and subscription period described at checkout, including Telegram group access where included.
Our services are delivered electronically. No physical product is shipped.
Predictions represent assessments of possible outcomes. They do not guarantee match results, winnings or financial returns. Subscription payments purchase access to information and analysis.
2. Activation and Subscription Period
Paid access begins after successful payment confirmation, as explained during checkout. The selected package, total price and access period are displayed before you complete your purchase.
If your payment succeeds but access is not activated, please contact us with your account email and transaction reference.
3. Right of Withdrawal
Where the statutory right of withdrawal applies, you may withdraw within 14 days of concluding the service contract without giving a reason or paying a penalty.
Turkish legislation provides exceptions for services performed instantly electronically, digital goods delivered instantly, and services whose performance begins with the consumer’s approval before the withdrawal period expires.
Where an exception lawfully applies to your purchase, the statutory withdrawal right may be unavailable. Any required information and approval will be handled before service delivery. Payment or account creation alone does not replace any legally required approval.
These exceptions do not remove your rights concerning defective services, non-delivery, incorrect charges or lawful subscription termination.
4. Cancellation and Renewal
You may request cancellation through your account’s subscription settings or by contacting us.
If your purchase includes an expressly authorized recurring subscription, cancelling renewal stops subsequent subscription charges. Access normally continues until the end of the paid period.
A fixed-duration package without recurring billing expires at the end of its purchased term.
Stopping renewal does not itself create a refund entitlement for service already supplied. If you exercise a statutory right to terminate the subscription earlier, we will process termination and refund any amount due for the remaining service in accordance with applicable law.
5. Payment Errors and Service Problems
Please contact us if:
You were charged more than once for the same purchase.
The amount charged differs from the amount you authorized.
Payment was collected but the purchased service was not supplied.
The service materially fails to match its description.
We will investigate and provide the appropriate correction or remedy. Depending on the circumstances and your legal rights, this may include restoring access, correcting the charge, a price reduction or a refund.
An incorrect prediction or an unexpected match result alone does not establish a service defect or refund entitlement. This does not limit rights arising from misleading descriptions or failure to provide the purchased service.
6. How to Request a Refund
Email [email protected], preferably from your registered account email, and include:
Your name and account email.
Purchase date and package.
Transaction or order reference, if available.
A description of the payment or service problem.
No explanation is required when exercising a valid statutory withdrawal right. A clear statement that you wish to withdraw is sufficient.
Do not send your password, full card number or card security code.
7. Refund Processing
Refunds are returned through the original payment method without an additional refund processing fee.
For a valid statutory withdrawal, reimbursement is made within 14 days of your withdrawal notification. Other refunds are processed within the applicable legal deadline; an internal review does not extend that deadline.
Your bank or payment provider may require additional time to display the refund in your account. Access associated with a refunded purchase may end when the purchase is cancelled.
8. Purchases Through Other Platforms
If you purchased through an app store or another platform that collected your payment, its refund request procedure may apply. Contact us if you need help identifying the correct purchase channel. Your statutory rights remain unaffected.
9. Consumer Rights and Disputes
Nothing in this policy excludes or limits mandatory consumer rights under Turkish law.
You may submit a dispute to the competent Consumer Arbitration Committee or Consumer Court, subject to the applicable jurisdiction rules and monetary thresholds.